Overview
Kindly note that we DO NOT accept Returns and Exchanges, EXCEPT for Factory Defected Items. Refund can only be In STORE CREDIT or EXCHANGE and it must be within 7 days Of Purchase. Term and Conditions applied.
Thank You for Shopping with Us
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@amalenaonline.com.gh and send your item to your address.
Shipping returns
To return your product, you should mail your product to the address that will be provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at 0501672445 / 0501672446 or Sales@amalenaonline.com.gh for questions related to refunds and returns.